On 2/14/2021, a historic severe winter storm swept across Dallas, Texas causing widespread power outages and dangerous road conditions. Due to the rolling power outages and hazardous working conditions, all new & working orders in process shipments can be delayed until operating conditions improve. Our online webstore and sales department is operational. If you have any questions or if you are in need to place in an order, please feel free to contact us by phone or email.

We are doing everything we can to work through this abnormal situation and to limit our service disruptions. 

For more information on when we expect to be fully operational, please see the information provided below:

Updates 

 2/14/2021 8:00am Severe winter storm swept across Dallas, Texas causing widespread power outages and dangerous road conditions. 

 2/15/2021 6:30am Widespread power outages have effected our production facility. All new orders & working orders in process will ship as soon as working conditions improve. 
 Estimate Ship Date: 2/16/2021 

2/15/2021 11:00am
Power was restored to the facility but due to hazardous working conditions, only new orders that are in stock will be attempted to ship. If operating conditions worsen, a later ship date will be assessed.
New Orders In Stock Estimate Ship Date: 2/16/2021
Existing Orders Not In Stock Estimate Ship Date: 2/17/2021

2/15/2021 2:30pm
Power was lost to the main production facility. Orders that were originally planed to ship will now be delayed until operating conditions improve. 
New Orders In Stock Estimate Ship Date: 2/16/2021
Existing Orders Not In Stock Estimate Ship Date: 2/17/2021

2/15/2021 9:00pm
Power still remains out at the main production facility. Further delays can now be expected through Tuesday
New Orders In Stock Estimate Ship Date: 2/17/2021
Existing Orders Not In Stock Estimate Ship Date: 2/17/2021

2/16/2021 7:30am
Power was only briefly restored to the facility earlier this morning. Further delays now expected through Wednesday.
New Orders In Stock Estimate Ship Date: 2/17/2021
Existing Orders Not In Stock Estimate Ship Date: 2/18/2021

2/16/2021 2:45pm
Power was restored to the main production facility earlier this afternoon. Some in stock items will ship if available.
New Orders In Stock Estimate Ship Date: 2/16/2021
Existing Orders Not In Stock Estimate Ship Date: 2/18/2021

2/16/2021 4:45pm
Power was lost again to the main production facility. We have also discovered UPS is experiencing major shipping delays with pick ups and delivery's. If you received a shipping confirmation today, your order was marked as shipped but was not picked up by UPS. 
New Orders In Stock Estimate Ship Date: 2/19/2021
Existing Orders Not In Stock Estimate Ship Date: 2/19/2021

2/16/2021 7:00pm 
A second winter storm is expected to hit the main production facility on 2/18/21. According to local news, Texas is undergoing a serious energy crisis where the supply of power cannot keep up with the current demand. Knowing so, many residential areas and mostly commercial areas are experiencing black outs where power is turned off up to 1-8 hours at a time. We have tried everything in our power to adapt to these unusual operating conditions but it is near impossible as of this time for Crosslink Paints to manufacture or ship any of our orders until operation conditions for us and our shipping partners improve. 
New Orders In Stock Estimate Ship Date: 2/19/2021
Existing Orders Not In Stock Estimate Ship Date: 2/19/2021-2/23/2021

2/17/2021 8:00am
Conditions still remain the same at our main production facility. Weather conditions look to improve the next following days.
New Orders In Stock Estimate Ship Date: 2/19/2021
Existing Orders Not In Stock Estimate Ship Date: 2/19/2021-2/23/2021

2/18/2021 8:00am
Conditions have significantly improved with the stability of the power. In stock items will attempt to ship today. We have not herd a response if our shipping providers will be able to pick up from our facility.
New Orders In Stock Estimate Ship Date: 2/18/2021-2/19/2021
Existing Orders Not In Stock Estimate Ship Date: 2/19/2021-2/24/2021

2/18/2021 9:00pm
Conditions have continued to improve at our main production facility. A good amount of the in stock orders were filled and assigned a shipping label today but our shipping providers are still as of this time not able to service our scheduled pick ups or delivery's. We are optimistic that our shipping providers will be operational again here on Friday. For existing orders that are not in stock, we will be working tremendously hard in having these filled and ready for our shipping providers to pick these up as soon as they are available.

We appreciate everyone's understanding and the continuous support and commitment we have had from our customers during these unfortunate events. We have committed to adding an additional shift this Saturday to help bring down the additional backlog of orders. We suspect our turnaround time will be back to our normal 0-3 working business days coming early of next week.
New Orders In Stock Estimate Ship Date: 2/19/2021-2/23/2021
Existing Orders Not In Stock Estimate Ship Date: 2/19/2021-2/24/2021

2/19/2021 6:00pm
Our main production facility was fully operational today. Hundreds of orders were picked up by our shipping providers today. If you did not receive a tracking number, your order is still in our work in progress. We expect a good amount of backlog orders to be completed over the weekend. 
New Orders In Stock Estimate Ship Date: 2/20/2021-2/24/2021
Existing Orders Not In Stock Estimate Ship Date: 2/20/2021-2/25/2021

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